ScriptChoose your software
Each software has its own support page with fixes for its common problems:
PunchSync supportAttendance machines that will not connect, installation, reports
How to get help
Email us — one clear message is the fastest way to a fix:
We usually reply within 2 business days (Monday to Saturday, Pakistan time). Most questions are answered sooner.
Please include
- Your order number (from your receipt email)
- The product and its version (for example "PunchSync 1.0.0")
- What you did, what you expected, and what happened instead
- A screenshot of any error message
- Your hosting type (shared hosting / cPanel, or VPS) and PHP version
- For attendance machines: the brand and model
Never send us passwords. If we need access to look at something, we will tell you a safe way.
What support covers
✓ Included
- Help with installing the software on a server that meets the requirements
- Answers to questions about how features work
- Fixing bugs in our code
- Help connecting supported devices (for example an attendance machine with an ADMS / push menu)
- Guidance on updating to a new version
✗ Not included
- Custom features or changes made for your business
- Problems caused by changes you made to the code
- Setting up or managing your server, domain or hosting account
- Third-party plugins, themes or other software
- Devices that do not support the needed connection
Need a custom feature? Ask anyway — if it would help many customers, we may add it to a future free update.
Support period
Support lasts 12 months from your purchase date. After that, the software keeps working and you keep receiving free updates for life — only personal help ends. If you need more support later, write to us.
Before you write
- Read the documentation included in your download — it covers installation step by step.
- Check our guides, for example connecting a ZKTeco machine or installing on cPanel.
- Make sure you are on the latest version.